Wat is the role of producers in protectin consumer rights?
Answer:
Here r some points
Proper labeling, full information, health warnings, handling information, expiration date, etc. keep to requirements, norms, standards label products according requirements, providing true facts. They have to produce and deliver the goods/services of right quality at right price at right time at right place at right quantity with right face
If they are providing a service they should carry it out with due skill and care. They must also make sure that any materials they provide as part of this service are fit for the purpose. It is also illegal for a supplier to cut off, or threaten to cut off, supply to a reseller (wholesale or retail) because they have been discounting goods or advertising discounts below prices set by the supplier.
The consumer movement in India is as old as trade and commerce. Even in Kautilya’s Arthashastra, there are references to the concept of consumer protection against exploitation by the trade and industry with respect to quality, short weight and measurement, adulteration etc. Till recently, there was no organized and systematic movement for safeguarding the interests of consumers.
The ordinary citizen today depends on products, design and construction of which he or she may not understand. In this situation, reassurance is an over-riding need reassurance that the product is reliable and will meet the expectations of the consumers in terms of performance, safety, durability etc.
The producers can have the maximum contribution towards the consumer rights by :
- Providing right quality of the products;
- Reasonable price;
- Satisfactory after sales service;
- Obeying the rules for Warranty and Guaranty of the products;
- Avoiding un-necessary loading of overhead prices;
- Helping the consumer by providing suficient training about the product utilization;
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