Does anybody get this Yahoo response for my refund?
I'm delighted to assist you with your Refund Request. We hope that you
found our service useful and enjoyable even for a short period of time.
Upon reviewing your account, our records show that you indeed cancelled
your subscription within the free trial period. However, please
understand that canceling your subscription alone, even though it is
within the free trial period, will not automatically refund the charge
on your card.
If we have received the request for cancellation during that time, we
could have refunded the full amount incurred.
Moreover, I found that you subscription has ended on 05/31/2007. We
regret to inform you that since the Cancellation period has passed and
your subscription has ended, our system can no longer issue a refund to
your card.
Answer:
Without knowing what the service was, it is hard to say. It looks like they had a longer cancellation period than the subscription period.
Example. You signed up for 2 weeks of service and had a 30 day cancellation clause. If you cancelled service after 3 weeks you were technically allowed to do so because of the 30 day cancellation clause, but the service had already expired (as it was only 2 weeks worth of service). Because the service has expired, you are not eligible to cancel anymore (as you used the full service).
Sounds like a load of *()#%& to me that they offer a cancellation clause that you cannot possibly use. If you think you should be getting some money back, contact your credit card company and dispute the charges. You will need a copy of the contract for service that you received when you signed up and it needs to be within 60 or 90 days from when you received your credit card statement with the amount shown (after that and the credit card companies will not help you).
Good Luck!
welll whaat just hapend was a bunh of lawers have sat down and dezined a caotract that subcribers agere to when they subscribe under the promise of a refund but the contract is filled with loopholes desind to work in the comps faver not thata i have any thing agnsnst yahoo most comps do this
your situation just hapens to fall it to one of the holes
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found our service useful and enjoyable even for a short period of time.
Upon reviewing your account, our records show that you indeed cancelled
your subscription within the free trial period. However, please
understand that canceling your subscription alone, even though it is
within the free trial period, will not automatically refund the charge
on your card.
If we have received the request for cancellation during that time, we
could have refunded the full amount incurred.
Moreover, I found that you subscription has ended on 05/31/2007. We
regret to inform you that since the Cancellation period has passed and
your subscription has ended, our system can no longer issue a refund to
your card.
Answer:
Without knowing what the service was, it is hard to say. It looks like they had a longer cancellation period than the subscription period.
Example. You signed up for 2 weeks of service and had a 30 day cancellation clause. If you cancelled service after 3 weeks you were technically allowed to do so because of the 30 day cancellation clause, but the service had already expired (as it was only 2 weeks worth of service). Because the service has expired, you are not eligible to cancel anymore (as you used the full service).
Sounds like a load of *()#%& to me that they offer a cancellation clause that you cannot possibly use. If you think you should be getting some money back, contact your credit card company and dispute the charges. You will need a copy of the contract for service that you received when you signed up and it needs to be within 60 or 90 days from when you received your credit card statement with the amount shown (after that and the credit card companies will not help you).
Good Luck!
welll whaat just hapend was a bunh of lawers have sat down and dezined a caotract that subcribers agere to when they subscribe under the promise of a refund but the contract is filled with loopholes desind to work in the comps faver not thata i have any thing agnsnst yahoo most comps do this
your situation just hapens to fall it to one of the holes
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