Is anyone familiar with the terms "P-factor" and "P-grade" as they relate to telephone systems?
Answer:
Either one can be used to describe the likelihood of encountering call failure due to lack of an available trunk -- essentially, a busy signal. The number that follows the "P" indicates the percentage of the time blocking can be expected given the system capacity and anticipated loads.
For example, if a business has a call center with a P02 grade of service, that means that on average, two percent of calls from their customers will encounter a busy signal.
The answers post by the user, for information only, FunQA.com does not guarantee the right.
More Questions and Answers: