At the time of paying if delayed customeers get irrited & angry how to pacify them & satisfy.?
Answer:
I work in retail. Managerial speaking, get moving and get people on the registers. If customers can see that every available register is going, they can become more understanding. Heck, I've gotten on a register myself as long as there was another manager available to cover the salesfloor.
Another thing is to keep the morale of the cashiers up. Give them a little something. Get them bottles of water on busy days, things like that to let them know you're thinking about them and what they do for the store. Too often, cashiers can get frustrated when the lines get long, which in turn can cause errors that get the customers upset. Make sure everyone remains calm and they greet each new customer in line like they were the first customer of the day (and nothing stressful has happened yet!)
ur question is in appropriate ...satifying ur custumers ur just sick man...... :)
Appologize for the wait...before you ask for their money. And make it sound sincere. Try to say it differently to each customer as they arrive. Try to give them free promos and such if you have any...coupons etc. Don't speak loudly...that only makes customers even more irritated and mad. Be as polite as possible...I know that it is hard...I have worked in customer service for over 5 yrs now...even if you don't feel like being nice...sound like it.
Just explain to people that you will be with them as soon as possible and thank them for being patient. If this is not something that they can understand, then there is nothing that you can do to keep them from being jerks anyway. Don't let that bother you, if they leave, let them go.
1. Have better trained, more efficient cashiers.
2. When there are long lines, open up more registers. Never be short-staffed.
3. If they have waited far too long in line, then be sure to give them discount coupons for the inconvenience. Go into the lines (before they put their purchases down and leave) and apologize for the problem, thank them for their patience, and hand them $10 or 20% off coupons on their next visit.
Make sure you address the customers in line regularly. Look up often, smile, and in an audible but gentle tone, let them know that you will be with them shortly. Continue to talk mainly to the customer you are waiting on though so they don't think it is their fault the other customers are angry. Try to speak so that the others in line can hear as well and that will draw them into your conversation. Before you know it, the rush will be over.
Keep telling them how sorry you are and do everything you can to move things along quickly. Always say something to show that you can relate to how they feel. For instance, " I am so sorry you've had to wait so long, I know I hate it when I have to wait forever for something or if the service is bad. I apologize." Then they will see that you are truely sorry and not just trying to make them shutup.
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