Eye contact indicates responsiveness.This situation reflects what ethical demand of an effective communicator?

Although eye contact generally indicates responsiveness, Carla closes her eyes as she listens because it helps her to concentrate and process information. When interacting with Carla, it is important to note that her lack of eye contact does not mean she is not responsive to your communication. This situation reflects what ethical demand of an effective communicator?
a. The need to consider contextual qualifications when interpreting nonverbal behavior.
b. The need to consider personal qualifications when interpreting nonverbal behavior.
c. The need to consider artifactual qualifications when interpreting nonverbal behavior.
d. The need to consider cultural qualifications when interpreting nonverbal behavior.
e. The need to consider proxemic qualifications when interpreting nonverbal behavior.

Answer:
A. It means you have to interpret her behavior in context. If you're an effective communicator you gather this about her by observation or perhaps by questioning, but you wouldn't necessarily know this is a habit of hers.
It seems like the B is the answer in my oppinion of course. Because it happens to be that the thing of closing they eyes to concentrate is a personal thing of her, not a cultural experssion nor the others.

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